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Give your website a distinctive voice. Learn from the wireless. Part 2.

Got a degree? Forget everything you’ve learned about writing!

At the time I was a bit put out. Yet the rule held good throughout my radio career. It’s still useful now, when I’m shaping companies’ stories for their websites.

I’ll rewind. I’d started working at a BBC radio station. I’d just left university and was armed with a shiny new degree. That’s when my colleague told me to go back to square one:
Conversation banner

Don’t be wordy. Don’t be academic. If you want to get through to your listener, write as you speak.

Wireless Rule No.2: ‘Talk’ to your audience.

What was true for the radio then is true for the web now. As web surfers, we’re an impatient lot. I have to be direct with you if I want to grab your attention. A conversational approach will be more effective than a formal one.

I’ll say that again. It’s better to be conversational than formal. I get through to you more quickly. That’s important in a world where you can just wander off at the click of a mouse.

Expert backing for being conversational.

If you want to give your website a distinctive voice, I recommend a book by Janice (Ginny) Redish. It’s a modern classic and it’s called Letting Go of the Words.

Chapter 8 appeals to my broadcasting background because it reminds you that “good web writing is like a conversation”. So when you write, it helps if you can picture your audience as a particular individual; talk to them.

Being conversational isn’t ‘dumbing down’.

Ginny also points out that being informal is not the same as ‘dumbing down’. It’s about being clear and succinct:

It’s writing so that busy people can understand what you are saying the first time that they read it.

Tellingly, Ginny’s client list includes big names in the corporate world. Companies like Nokia, Marriott International and IBM. They’re proof that the writing style of the business world is moving away from the formal and academic.

You can be professional and approachable in your tone of voice. And you’re more likely to reach the people who matter most to your business.

Related posts:

  • Give your website a distinctive voice. Learn from the wireless. Part 1.
  • Don’t dry up #1. Your next business event is a goldmine for content. Don’t miss out.
  • Be better understood. What school lessons can teach your website.
  • Win that business. Write as you speak.

Filed Under: Writing for the web Tagged With: conversational style, get customers to listen, get your audience to listen, how to get testimonials, natural storytelling, reach new clients, writing tips for the web, writing web content

Miranda Birch

About Miranda at Miranda Birch Media: your marketing will make a deeper impression once I interview the people who will help your organisation to grow: leaders, clients, volunteers and staff. From these conversations I unearth the themes (clients call them ‘nuggets’) that will land most powerfully with your target audiences. As your content mentor, I’ll also help you turn these nuggets into client case studies, About and Home pages, thought-leadership articles and other content that will prove you’re as good as you say you are.

One last thing… There’s another ‘Miranda Birch’ out there, who writes books about ‘dominance and submission’. This is not me and has nothing to do with my company Miranda Birch Media. I’d love you to dominate your niche, but not in the way she means! Email me now and we can have a chat about where you want to get to and how I can help.

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